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Revocation Instruction

Right of withdrawal for consumers

A right of revocation (delivery of goods and provision of services) applies exclusively to consumers within the meaning of § 13 BGB. This is any natural person who concludes a legal transaction for a purpose that cannot be attributed to either his commercial or his self-employed professional activity.

Delivery of goods

Right of withdrawal
You have the right to revoke this contract within fourteen days without giving reasons. The withdrawal period shall be fourteen days from the date on which you or a third party other than the carrier designated by you have taken possession of the goods.

In order to exercise your right of withdrawal, you must inform us (LOSTnFOUND AG, Soodstrasse 59, CH-8134 Adliswil, telephone number: +41 44 500 40 95, fax number: +41 44 500 40 98, e-mail address: info@lostnfound.com) of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter, fax or e-mail sent by post). You can use the attached model withdrawal form, which is not mandatory.

In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.
Consequences of revocation.

If you revoke this Agreement, we shall reimburse you immediately and no later than fourteen days from the date on which we received notice of your revocation of this Agreement for all payments we have received from you, including delivery charges (other than additional charges arising from your choice of a method of delivery other than the cheapest standard delivery offered by us). For this refund we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.

We may refuse to refund until we have received the Goods back or until you have provided evidence that you have returned the Goods, whichever is earlier.

You must return or hand over the goods to our logistics centre in Renningen (Germany) immediately and in any case within fourteen days at the latest from the day on which you notify us of the revocation of this contract by means of our RMA process. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the fourteen-day period. You shall bear the direct costs of returning the goods.
They shall be liable for any depreciation of the goods only if such depreciation is due to handling of the goods which is not necessary to examine their nature, properties and functionality.

Exclusion or premature expiry of the right of revocation
The right of revocation does not apply to the following contracts

  • the supply of goods which are not prefabricated and the manufacture of which is determined by an individual choice or destination made by the consumer or which are clearly tailored to the personal needs of the consumer;
  • The right of revocation expires prematurely for contracts
  • for the delivery of goods if these have been inseparably mixed with other goods after delivery due to their nature;
  • for the delivery of telecommunications products in a sealed package if the seal has been removed after delivery.

Services and support

Right of withdrawal
You have the right to revoke this contract within fourteen days without giving reasons. The revocation period is fourteen days from the date of conclusion of the contract.

In order to exercise your right of cancellation, you must inform us (LOSTnFOUND AG, Soodstrasse 59, CH-8134 Adliswil, telephone number: +41 44 500 40 95, fax number: +41 44 500 40 98, e-mail address: info@lostnfound.com) of your decision to cancel this contract by means of a clear declaration (e.g. a letter, fax or e-mail sent by post). You can use the attached model withdrawal form, which is not mandatory.

In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.

Consequences of revocation
If you revoke this Agreement, we shall reimburse you immediately and no later than fourteen days from the date on which we received notice of your revocation of this Agreement for all payments we have received from you, including delivery charges (other than additional charges arising from your choice of a method of delivery other than the cheapest standard delivery offered by us). For this refund we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.

If you have requested that the Services be commenced during the withdrawal period, you shall pay us a reasonable amount equal to the proportion of the Services already provided by the time you notify us of the exercise of the right of withdrawal in respect of this Agreement in relation to the total Services provided in the Agreement.

The sample form for exercising the right of withdrawal can be downloaded under this link (Withdrawal) and will be sent to you by e-mail with the further documents as part of the order processing.
If you wish to revoke the contract, you can use the form we have prepared for you.

What is a revocation?
A revocation is the cancellation of a contract concluded shortly before, which the consumer dissolves by his unilateral declaration. A revocation is possible until 14 days after the conclusion of the contract. According to § 355 BGB (German Civil Code) it does not require any justification, but must be made by a declaration of revocation (by telephone, e-mail, letter, fax, etc.). It is not sufficient to return the goods without comment and without a declaration of revocation.

What's a resignation?
A contract termination serves the termination of a current contract by a notice of termination with effect for the future.